Refund and Returns Policy
Thank you for shopping at warmcuddles.com!
30-Day Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of delivery for a full refund, exchange, or store credit. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Initiating a Return
How to Initiate a Return:
Log in to Your Account: Visit our website and log in to your account using your username and password. If you haven’t registered yet, you’ll need to create an account to proceed with the return process.
Access Your Orders: Once logged in, navigate to the “Orders” section. Here, you’ll find a list of all your past orders.
Select the Order: Locate the specific order that contains the product you wish to return. Click on the order to view its details.
Initiate Return: Within the order details, you’ll find an option labeled “Refund”. Click on the “Refund” button next to the product you want to return.
Follow the Instructions: You’ll be directed to a return request form or a return center where you can specify the reason for the return and any additional details. Follow the on-screen instructions to complete the return process.
Review Return Request: After submitting your return request, our team will review it and provide further instructions via email. Please keep an eye on your email inbox for updates regarding your return.
Pack and Ship the Item: Once your return request is approved, carefully pack the item in its original packaging (if possible) and ship it back to us using the provided return label or instructions.
Receive Refund or Exchange: Upon receiving the returned item and verifying its condition, we will process your refund or exchange according to our return policy.
or contact our customer service team at [email protected]. You will need to provide your order number and the reason for the return. Our customer service team will guide you through the return process and provide you with a return shipping label if applicable.
Return Shipping
You will be responsible for paying the return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will provide you with a prepaid return shipping label.
Refund Process
Once your return is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refunded amount to reflect in your account, depending on your bank or credit card issuer’s processing times.
Exchanges
If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item on our website.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Personalized or customized items
- Items marked as final sale or clearance
- Items that have been used or washed
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected]. Our customer service team is here to assist you and ensure that you have a satisfactory shopping experience.
